Shipping policy
📦 Shipping & Delivery Policy – Comfort Cubz
🚚 Delivery Coverage
We deliver nationwide across Pakistan, covering all cities and remote regions.
💸 Shipping Charges
A flat shipping fee of Rs. 150 is applied to all orders, regardless of size or destination.
🕒 Order Processing & Delivery Time
- Orders are processed and dispatched within 1–2 business days after confirmation.
- Estimated delivery time across Pakistan is 3–4 working days.
📍 Shipping Origin
All orders are shipped from our warehouse in Islamabad, Pakistan.
📦 Courier & Dispatch
We use reliable courier partners based on your location for smooth and timely delivery.
🔎 Order Tracking
Once your order is dispatched, a tracking number will be shared via:
- SMS
- Email (if provided)
You can track your shipment using that tracking number via the courier’s system until delivery.
⚠️ Possible Delivery Delays
Delivery estimates are approximate. Delays may occur due to:
- Public holidays
- Weather or transport disruptions
- High order volumes (sale or festive seasons)
- Incorrect, incomplete, or unreachable address/phone details
To avoid delays, please ensure your shipping address and contact number are accurate when placing the order.
🔄 Returns, Exchanges & Shipping-Related Rules
Our return and refund process follows our website’s Refund Policy. The key shipping-related rules are:
- Returns or exchanges must be initiated within 30 days of delivery.
- Items must be unused, unworn, with tags and original packaging intact.
- Proof of purchase is required to process any return or exchange.
- To start a return or exchange, you must contact us first at hello@comfortcubz.com.
Returns sent without prior approval will not be accepted. - If approved, we will provide return shipping label and instructions (if applicable).
- Sale items and gift cards are not eligible for return or exchange.
- If you receive a damaged, defective, or wrong item, please contact us immediately so we can assist according to our Refund Policy.
📄 Policy Summary
| Store Name | Comfort Cubz |
|---|---|
| Location | Islamabad |
| Delivery Coverage | All over Pakistan |
| Shipping Rate | Rs. 150 flat |
| Processing Time | 1–2 business days |
| Estimated Delivery | 3–4 working days |
| Returns/Exchanges | Allowed within 7 days, unused items, prior approval required |
| Sale Items / Gift Cards | Not eligible for return/exchange |
If you need further support, feel free to contact us anytime. 💛 Thank you for trusting Comfort Cubz!